Cancellation Policy

TO OUR VALUED GUESTS

Your appointments are very important to all members of the Glo Family. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for adjustments to your appointments and for cancellations. All our policies are designed to benefit our guests and provide the best quality and excellent service for our established and future clientele.

CANCELLATION POLICY FOR OUR VALUED GUESTS

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and guests on our waiting list miss the opportunity to receive services they need. We ask that all new and current guests supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you:

NO CALL/NO SHOW

You will be charged for the full amount of the service scheduled.

CANCELLATION OR RE-SCHEDULE WITHIN 24 HOURS OF SERVICE

Appointments canceled or rescheduled with less than a 24 hour notice will result in a charge of 50% of the scheduled service.

CANCELLATION WITHIN 48 HOURS OF A SCHEDULED FUSION EXTENSIONS SERVICE

Due to the amount of time, preparation and investment we put into fusion extension services, you will be charged a $250 cancellation fee.

CONFIRMATION EMAILS

As a courtesy, we send out an email to confirm your service appointments two business days prior to your appointment date. We do understand how easy it may be to forget an appointment therefore all our appointments are confirmed 48 hours prior via email for your convenience. Please ensure that we have your current email address on file in order to be able to do so in a way that may be beneficial to you. It remains your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and help us service our guests better by providing enough notice to avoid the cancellation fees.